Frequently Asked Questions
Do Cozy Luxury products require maintenance or repairs over time?
Our pieces are designed to last. Most of our décor items, from lighting to wall art, require little to no maintenance.
For items made with natural materials, we recommend gentle dusting and occasional polishing to preserve their beauty.
If a product ever arrives damaged, our support team will gladly assist with replacements or care advice.
What is your shipping and delivery timeframe?
We aim to make your delivery as seamless as your shopping experience.
All orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location.
Once shipped, you’ll receive a tracking number to follow your package in real time.
For international orders, delivery may take a little longer, but every item is carefully packed to arrive safely and beautifully.
What is your return and refund policy?
We want you to love every piece you bring into your home.
If your order isn’t quite right, you can return it within 30 days of delivery for a full refund or exchange.
All returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Once your return is inspected, we’ll process your refund promptly to your original payment method.
For assistance, simply contact our support team, we’re always here to help make it right.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking link and delivery details.
You can use this link anytime to monitor your package’s journey right to your doorstep.
If you experience any issues or your tracking doesn’t update after a few days, our support team is always available to help.
Do you offer international shipping?
Yes, we proudly ship to most countries worldwide.
International delivery times vary depending on the destination but generally take 7–15 business days.
All orders are carefully packaged to ensure your décor pieces arrive in perfect condition.
Please note that customs fees or import duties may apply based on your country’s regulations, these are the responsibility of the customer.